Ealho Therapy - Privacy Policy

1.1 Information We Collect

• Personal Data: Name, email, phone, age, location
• Health Information: Therapy goals, mental health history
• Payment Information: Transaction records
• Technical Data: IP address, device information

1.2 How We Collect

• Intake forms
• Platform usage
• Therapist session notes
• Assessments

2.1 Primary Purposes

• Therapist matching and service delivery
• Platform operation and improvement
• Payment processing
• Compliance with legal obligations

2.2 Secondary Purposes

• Anonymous analytics for service improvement
• Research (with explicit consent only)
• Marketing (with opt-out option)

3.1 With Therapists

• Necessary information for therapeutic work
• Assessment results and progress notes
• Scheduling information

3.2 With Third Parties

• Payment processors: Minimal transaction data
• Technical providers: Hosting, analytics
• Legal authorities: When required by Nigerian law

3.3 We Do Not Sell Data

We never sell personal or health information.

4.1 Protection Measures

• End-to-end encryption for sessions
• Secure data storage
• Regular security audits
• Access controls

4.2 Breach Protocol

In case of data breach:

• Immediate investigation
• Notification to affected users within 72 hours
• Report to Nigerian Data Protection Commission

5.1 Retention Periods

• Active client data: Duration of service + 7 years
• Inactive accounts: 2 years after last activity
• Payment records: 7 years

5.2 Data Deletion

Upon request, we will:

• Anonymize data where possible
• Delete identifiable information
• Retain only legally required records

7.1 Types Used

• Essential cookies (platform functionality)
• Analytics cookies (anonymous usage data)
• Preference cookies (user settings)

7.2 Control Options

• Browser settings to manage cookies
• Platform opt-out for non-essential tracking